Microsoft Dynamics CRM 2011 Unleashed

Quotes, Orders, and Invoices

Microsoft Dynamics CRM includes functionality for working with Quotes, Orders, and Invoices. They are defined as follows:

• Quote—A proposed offer for products or services for an existing customer. The Quote can include specific payment terms, a discount, and delivery terms.

• Order—An accepted Quote.

• Invoice—A billed Order.

Additional features apply to these entities:

• Multiple pricing lists/models

• Line-item discounting based on volume, customer type, or manual overrides

• Quote-level discounting

Note

It is important to understand how Quotes, Orders, and Invoices work with Microsoft Dynamics products, particularly product inventory. Although Microsoft Dynamics CRM has the functionality to create Orders, Quotes, ...