Book description
Accelerate your digital transformation and break down silos with Microsoft Dynamics 365
It’s no secret that running a business involves several complex parts like managing staff, financials, marketing, and operations—just to name a few. That’s where Microsoft Dynamics 365, the most profitable business management tool, comes in.
In Microsoft Dynamics 365 For Dummies, you’ll learn the aspects of the program and each of its applications from Customer Service to Financial Management. With expert author Renato Bellu’s clear instructions and helpful tips, you’ll be managing to your fullest advantage before you know it. Let’s get started!
- Digitally transform your business by connecting CRM and ERP
- Use data to make decisions across all business functions
- Integrate Dynamics 365 with Office 365 and LinkedIn
- Manage financials and operations
Are you running a dynamic business? This book shows you how!
Table of contents
- Cover
- Introduction
- Part 1: Doing Great Things with Microsoft Dynamics 365
-
Part 2: Customer Engagement (formerly Dynamics CRM Online)
- Chapter 6: Turning Relationships into Revenue with Sales
- Chapter 7: Connecting with Customers Anytime, Anywhere with Customer Service
- Chapter 8: Profiting from Project Service Automation
- Chapter 9: Creating and Nurturing Leads with Marketing
-
Chapter 10: Going Mobile with Field Ser vice
- Assessing Microsoft’s FSM Competitors
- Taking the Back-office ERP into Consideration
- Getting Acquainted with the Key Components of Dynamics 365 for Field Service
- Living the Dream of Efficient Field Service: The Work Order Lifecycle
- Configuring Administrative Settings for Dynamics 365 for Field Service
- Working with Work Orders
- Adding a Customer Asset
- Transferring Inventory
- Part 3: Business Central ERP (formerly Dynamics NAV)
- Part 4: Finance and Operations ERP (formerly Dynamics AX)
-
Part 5: The Part of Tens
- Chapter 16: The Ten Most Exciting Capabilities of Dynamics 365
-
Chapter 17: Ten Dynamic 365 Myths to Dispel
- Myth 1: Investing in ERP Doesn’t Pay
- Myth 2: Our ERP Is Too Entrenched
- Myth 3: ERP Is Too Complex for the Cloud
- Myth 4: Integrations Are Not Worth It — Just Rekey the Data
- Myth 5: Software as a Service Is More Expensive than On-Premise
- Myth 6: The Cloud Is Not Secure Enough for ERP
- Myth 7: What If the Internet Goes Down
- Myth 8: I’ll Lose My Data in the Cloud
- Myth 9: You Won’t Have Control of Your Data
- Myth 10: Cloud Apps Are Not Customizable
- Index
- About the Author
- Advertisement Page
- Connect with Dummies
- End User License Agreement
Product information
- Title: Microsoft Dynamics 365 For Dummies
- Author(s):
- Release date: October 2018
- Publisher(s): For Dummies
- ISBN: 9781119508861
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