Video description
Dive into the world of conversational AI with our masterclass on Microsoft Copilot Studio. This course begins with a thorough introduction to Copilot Studio, covering its core concepts and the significance of building chatbots. You'll gain insights into the course roadmap and learn about the prerequisites and environment setup necessary for a seamless learning experience.
Moving forward, the course delves into the practical aspects of chatbot creation. Starting with basic chatbot construction, you'll explore creating topics, asking user questions, and publishing your Copilot to various platforms like Microsoft Teams and websites. The course further covers advanced conversational design, including conditional logic, entity management, and variable utilization. You'll also learn to integrate data sources and leverage generative AI for enhanced chatbot functionality.
As you progress, you'll explore action creation, dynamic chaining, and the intricacies of developer streams within Copilot Studio. You will also learn to measure chatbot performance, gather customer feedback, and understand sessions and billing. The masterclass culminates in building full-fledged chatbots for internal HR and customer service applications, ensuring you are well-prepared for real-world implementations.
What you will learn
- Create and publish chatbots using Microsoft Copilot Studio
- Implement conversational design principles and advanced logic
- Integrate various data sources and utilize generative AI
- Develop and manage entities, variables, and automations
- Measure and optimize chatbot performance for better user satisfaction
- Transform business processes with the integration of Microsoft Copilot and Generative AI
Audience
This course is perfect for individuals with a Microsoft 365 Business subscription and an interest in Microsoft Copilot Studio. It’s suited for those eager to build personalized copilots, including working professionals seeking comprehensive knowledge about Copilot Studio, office workers aiming to leverage AI for productivity, and managers looking to transform their businesses with Generative AI. No prior experience with Power Automate is required, but it will be beneficial for understanding action concepts.
About the Author
HHN Automate Book Inc.: Henry Habib is a seasoned manager at a leading management consulting firm. He leverages his expertise to provide counsel on growth strategy, operation, and analytics to Fortune 500 companies. With a strong background in implementing data-driven solutions, Henry has a proven track record of making an impact in organizations of all sizes. He strongly advocates for no-code application development in business and deploys such solutions for his clients. These solutions are not only easier to understand but also quicker to implement. In addition to his consulting work, Henry is a dedicated professor who takes pleasure in guiding students toward success in various fields, ranging from case interviews to no-code application development and automation. His courses are designed to be engaging and informative, and he is always available to assist students in mastering challenging concepts.
Table of contents
- Chapter 1 : Introduction
- Chapter 2 : Builder - First Chatbot
- Chapter 3 : Builder - Conversational Design
-
Chapter 4 : Builder - Data and Generative AI
- Introduction to Copilot generation from information sources
- Building Copilots from website data
- Configuring websites with custom instructions and moderation
- Adding generative answers to websites manually with Copilot Studio
- Gathering information from multiple sites using Bing Custom Search
- Document upload with Copilot part 1
- Document upload with Copilot part 2
- SharePoint TeamSite integration with Copilot part 1
- SharePoint TeamSite integration with Copilot part 2
- OneDrive integration with Copilot
-
Chapter 5 : Builder - Actions
- Creating an action in Copilot Studio
- Calling an action using Q inputs
- Calling an action with plugin where inputs are dynamic
- Dynamic chaining part with Copilot 1
- Dynamic chaining part with Copilot 2
- Dynamic chaining part with Copilot 3
- Optional: fixing the dynamic chaining bug
- Dynamic chaining with other inputs
-
Chapter 6 : Developer - Topics
- Introduction to Developer Stream in Copilot Studio
- General authoring topics in Copilot Studio
- Creating content: authoring topics
- Creating content with rich text with Copilot Studio
- Creating content with rich images
- Rich content demonstration
- Creating content with dynamic cards
- Adaptive cards demonstration
- Message variation techniques in Copilot
- Power FX introduction
- System topics overview
- Creating a fallback topic
- Conversation design principles
- Using trigger phrases effectively
- Chapter 7 : Developer - Entities and Variables
-
Chapter 8 : Developer - Automations
- Why automation matters with Copilot Studio
- Introduction to Power Automate
- Power Automate core concepts
- Power Automate introduction demo
- Debugging and troubleshooting
- Debugging and troubleshooting demo
- Power Virtual Agents connector
- Power Virtual Agents connector demo
- Understanding limitations
- Limitations demo
- Exception handling for limitations
- Microsoft Dataverse introduction
- Storing data demo
- Updating chatbot to store data
- Updating chatbot to store data demo
- Creating power outage tickets
- Demo: address lookup for power outage tickets part 1
- Demo: address lookup for power outage tickets part 2
- Demo: address validation for power outage tickets
- Demo: creating power outage tickets part 1
- Demo: creating power outage tickets part 2
- Looking up power outage tickets with Copilot
- Lookup power outage ticket demo part 1
- Lookup power outage ticket demo part 2
- Chapter 9 : Developer - Publishing and Analytics
- Chapter 10 : Full Chatbots - Internal HR Chatbot
- Chapter 11 : Full Chatbots - Customer Service Example
- Chapter 12 : Conclusion
Product information
- Title: Microsoft Copilot Studio - The Copilot Studio Masterclass
- Author(s):
- Release date: June 2024
- Publisher(s): Packt Publishing
- ISBN: 9781836208716
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