Joe was showing such great improvements in operations that he finally got the attention of the senior management team. The management team invited Joe to an upcoming session and asked him to deliver a short presentation on his scorecard and dashboard systems. Joe was excited about the opportunity to present his new system, and to show his success.
In preparation for the session, Joe compiled monthly scorecard data for operations and created dashboard for the year to date, as shown on the pages 72–73:
With the scorecard data and the dashboard charts, Joe was able to explain in great detail what was happening in the operations area, and what his next step for improvement was going to be. The senior management ...
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