Metric Dashboards for Operations and Supply Chain Excellence

Chapter 5

Key Enablers—Policy Deployment, Accountability Sessions, Employee Training and Involvement, and Improvement Tool Selection and Application

As Joe completed the scorecards he started thinking about some of the things Larry had told him about the keys to making this work. Larry had clearly indicated that there were four enablers that drove success with the scorecards and dashboards. Joe called his team to educate them on what he had learned from Larry.

Organizational Enablers

Joe kicked off the meeting by stating that there are four organizational enablers for scorecard and dashboard success that should be in place prior to initiating scorecards and dashboard management techniques.

Bill immediately asked, “I am clueless. What do you ...