CHAPTER 13
Implementing Measurement and Reporting
Over the past five years, L&D organizations increasingly have embraced measurement and analytics. They have replaced static scorecards with interactive dashboards to ensure they uncover the underlying causes of underperforming programs. They have also begun to monitor key results to determine if measures are meeting agreed-upon thresholds.
Despite the creation of more attractive and user-friendly reports, however, much of the measurement work still focuses on informing and monitoring progress, which are the two lowest rungs on the measurement maturity curve.
The good news is that an increasing number of our clients are now conducting impact studies to determine if their most strategic programs ...
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