NOTES
1. For more discussion of this, there are many articles available—one that is valuable is from Rob Norton titled “Unintended Consequences” and can be found at the Library of Economics and Liberty at www.econlib.org/library/Enc/UnintendedConsequences.html.
2. Chris Argyris, Overcoming Organizational Defenses: Facilitating Organizational Learning (Upper Saddle River, NJ: Prentice Hall, 1990).
3. Peter Senge, The Fifth Discipline (New York: Bantam Doubleday Dell Publishing Group, 1990).
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