Mastering Voice Interfaces: Creating Great Voice Apps for Real Users

© The Author(s), under exclusive license to APress Media, LLC, part of Springer Nature 2021

A. Thymé-Gobbel, C. JankowskiMastering Voice Interfaceshttps://doi.org/10.1007/978-1-4842-7005-9_14

14. Using Context and Data to Create Smarter Conversations

Ann Thymé-Gobbel¹   and Charles Jankowski²

(1)

Brisbane, CA, USA

(2)

Fremont, CA, USA

 

Context refers to all the knowledge, perception, language, and environment that affect the exact interpretation of an utterance and conversation. To understand context, think of a simple request you’d make of someone—maybe Open the window upstairs or Turn down the volume or What time do we need to leave? What assumptions do you make when saying this? How does your wording change depending on who you’re talking to, their ...