Mastering ServiceNow - Second Edition

Chapter 3. Server-Side Control

In the first few chapters, we've see how ServiceNow can hold your data. We've made a few tables, started to link it together, and collected it together in a new application. But simply storing data isn't going to make an award winning application.

So it's wonderful that ServiceNow also gives you great control over your data: you can check it, change it, or censor it using a variety of mechanisms. As we progress through this chapter, we'll see how information can be validated by a data policy, emailed out with notifications, or secured by an access control rule.

All of these are good options on their own, but ServiceNow also gives you complete control through code. You can write scripts to control almost any action ...