Action modes, 144
Active processes, 121
Activity logging
data recording, 66
example, 67–71
format creation, 65
practice, 67
process explaination, 65
American Productivity and Quality Center (APQC), 9
Animal level system, 142
Annotation, 25–28
Asynchronous flows, 155
Avionics components (ACs), 84–85, 167–168
Avionics repair cycle, 190, 194
Bar chart, 77
Basic mapping conventions, 22–28
Basic units, 124
Bottom-line performance, 50
Boulding hierarchy, 142
Boundary-spanning action, 144
Branching process flow, 23
Bread making, 28–32
Business metrics
best-performing firms, 52
efficiency, 50–51
management practices, 51–52
milestone measures, 53
nonfinancial measures and factors, 52
performance indices, 50
time lag, 52–53
Business model, 3
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