Notes
Chapter 1
1. Kmetz (1998).
2. Taleb (2010).
3. Wildavsky (1983).
4. Wilensky (1967).
5. Senge (1990, 1994).
6. Strassmann (1985).
7. Farrell, Mandel, and Weber (1995).
8. The right direction? (1995).
Chapter 2
1. von Bertalanffy (1968).
2. Boulding (1956).
3. Williamson (1975).
4. Knight and McDaniel (1979).
5. Kerr (1975).
Chapter 3
1. Harris (1999).
3. http://www.BPMInstitute.org; Diaz and Rudden (2010).
5. van der Aalst, van Hee, and Houben (2002).
6. Carr (1999a, 1999b); Malone et al. (1999); Malone, Crowston, and Herman (2003).
7. Phios.com.
8. APQC (2010).
9. Montero and Scott (1996).
10. Alonso, Agrawal, El Abbadi, and Mohan (1997).
11. Diaz and Rudden (2010); Haugh (2010).
12. Diaz and Rudden ...
Get Mapping Workflows and Managing Knowledge now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
