Mapping Workflows and Managing Knowledge

Figures

1.1	An exhaustive model of states of information
1.2	Properties of information
1.3	Functional consistency lag and cost
1.4	A system and its environment
1.5	Formal knowledge, tacit knowledge, and organizational functioning
2.1	Examples of actions resulting from interactions between locus and mode
2.2	Examples of information resulting from interactions between locus and mode
2.3	The basic system model
2.4	The basic system model with regulatory information flows
2.5	Path and synchronization effects on workflow outcomes
3.1	The WFMA symbol set
3.2	Single-cycle process flow
3.3	Branching process flow
3.4	Multiple-cycle (“looping”) process flow
3.5	Two levels of detail in WFMA (“drill-down”)