Objectives of This Book
The following chapters are designed to achieve these objectives:
1. Provide a general framework for understanding knowledge and information, the foundations of both processes and workflow maps.
2. Define Workflow Mapping and Analysis (WFMA) as a descriptive and analytical tool.
3. Illustrate the need for WFMA to be understood and applied as a disciplined approach to the analysis of workflows and processes
4. Demonstrate the utility of WFMA for analyzing and collecting data on organizational processes.
5. Illustrate the applicability of WFMA to universal organization issues such as efficiency, quality, and control; it also supports many functions in HRM, training, certification, and process improvement.
6. Illustrate how ...
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