How to Use This Book
This book has been written primarily as a how-to guide to Workflow Mapping and Analysis, and is focused on mapping organizational processes. At the same time, it explains why we need to do certain things, and provides some thinking tools to help achieve that.
As we will see in chapter 2, “processes” are combinations of actions and information. To really understand a process and map it, you have to understand both of these parts. The actions, and the material we work on (often information itself), are the easy parts to capture. Information is trickier—the formal part is the information we can see in rules, procedures, policies, and the like, and that is usually pretty visible. But people do things in different ways, for many ...
Get Mapping Workflows and Managing Knowledge now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
