What differentiates successful and unsuccessful change is how the change is sustained. While change projects come and go, the resulting change must be a permanent alteration in team behaviour and ways of working if the change is to be successful (at least until the next change). As part of the change initiative you must put the foundations in place so the change is a permanent alteration in the way the team works, and not some transient event.
This section talks about how change is sustained, when you should feel comfortable that your work in managing the change is over, and this leads onto a discussion about how you can maximise the benefit ...
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