Managing Using the Diamond Principle

Acknowledgments

I would like to thank my wife, Helene, first of all. She put up with me through this process, and through a lot more, and keeps me on track.

I would like to thank Gladys Smith, Phyllis Thornton, Joette Pickle, and Karana Carroll, who put up with me while I began learning how to be a manager.

I would like to thank Nikki Butler, Shelly Smith, and Shondra Houseworth for all their hard work with the Certified Public Manager program, which opened a new world in my education. I hope that I am a better manager for having learned so much through this program.

Also, I thank my sons, Benjamin and Andrew, who showed me that even a father who thinks he knows it all should still listen, because even small diamonds are still diamonds.

Finally, ...