CONCLUSION

PERSONAL QUALITIES OF A GREAT MANAGER

In the preceding chapters, we’ve discussed the practices of great managers a great deal, but we haven’t talked much about their personal qualities. That’s because great managers come in many different packages, and we don’t believe that you need to become someone you’re not in order to excel as a manager.

That said, before closing, we’d like to take a look at what kind of person it takes to do well the sorts of practices this book examines. As you read this conclusion, keep in mind that in our experience, even managers who don’t start out with all of these qualities end up bringing them out in themselves as they internalize the practices we have covered in this book.

So what personal qualities ...

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