Book description
An essential quality management resource for students and practitioners alike—now in its sixth editionThis popular and highly successful text on Quality Management has been fully revised and updated to reflect recent developments in the field. New to the Sixth Edition is timely coverage of agile development, emerging markets, product research, evidence based decision-making, and quality control. Some of the material has been re-ordered and changes to terminology have been made to bring the book completely up to date. Contributions from new co-author David Bamford offer insights from a veteran teacher and practitioner.
- A popular resource for students, academics, and business practitioners alike
- Combines the latest information on quality management system series standards with up-to-date tools, techniques and quality systems
- Includes insights on quality, operations management, and strategic process improvement
- Highly relevant for professionals, particularly those involved with reacting to rapid developments in the global market
The word "quality" has many definitions, dependent on context and situation. It is often over-used but always in-demand, and it can make or break a business. Quality management is becoming an increasingly vital factor in the success of a product or service, and it requires constant attention and a continuous drive to do better. Managing Quality is a comprehensive resource that helps you ensure – and sustain – high quality standards.
Table of contents
- List of Boxes
- Acknowledgements
- Preface
- About the Authors
- Part One The Development and Introduction of Total Quality Management (TQM)
- Part Two The Business Context of TQM
-
Part Three Quality Management Systems, Tools and Techniques
-
Chapter 8 Quality Management Systems and the ISO 9000 series
- Introduction
- What is Quality Assurance?
- What is a Quality Management System?
- The Development of Quality Management System Standards
- The ISO 9000 Series of Standards: An Overview
- Implementation Guidelines for ISO 9001
- Quality Management System Assessment and Registration
- ISO 9000 Series Registration: A Model for Small Companies
- Benefits and Limitations of the ISO 9000 Series of Standards
- Summary
- References
-
Chapter 9 Quality Management Tools
- Introduction
- Selecting Tools and Techniques
- Difficulties and Issues Relating to the Use of Tools and Techniques
- Problem-Solving Methodology
- Checklists
- Flowcharts
- Checksheets
- Tally Charts and Histograms
- Graphs
- Pareto Analysis
- Cause-and-Effect Diagrams
- Scatter Diagrams and Regression Analysis
- The Seven Management Tools
- Summary
- References
- Chapter 10 Quality Management Techniques
-
Chapter 8 Quality Management Systems and the ISO 9000 series
- Part Four TQM through Continuous Improvement
- Index
- EULA
Product information
- Title: Managing Quality, 6th Edition
- Author(s):
- Release date: August 2016
- Publisher(s): Wiley
- ISBN: 9781119130925
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