CHAPTER 2
The Sources of Value for Projects
Value increases when the satisfaction of the customer’s need augments and the expenditure of resources diminishes.
—ROBERT TASSINARILe rapport qualite/prix, 1985
In its simplest form, value is a need to be satisfied for which someone is willing to pay or exchange other resources. Need can be tangible, as in a need for a product or service, or need can be qualitative, such as being timely and effective. Other needs can include conformance with performance requirements and cost, fitness to convenience and availability, and compliance with standards, among others. These are dimensions of quality.
The ...
