WHAT DOES COMMUNITY SUCCESS LOOK LIKE?
Although I advocate for this robust community and recommend senior leadership involvement and funding, the “business me” in my head tells me I must present some evidence for my contentions. It is also necessary to show that there will be tangible returns on the company’s investment. This is not a “tale” of various companies’ successes achieved from supporting communities. Rather, I am suggesting some ways to rate the gains from supporting communities as I have described. Therefore, here are a few recommendations that may serve to help you calculate and compute some critical success factors.
First, refer to the Product Manager Scorecard in Chapter 6. Look at the second page of the scorecard, where there is ...
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