chapter six
Recognizing organizational knowledge
Where is the Life we have lost in living?
Where is the wisdom we lost in knowledge?
Where is the knowledge we lost in information?
“The Rock,” T.S. Eliot
In the previous chapter, I distinguished between tacit, implicit, and explicit knowledge and made the case for organizational knowledge. But how will you recognize organizational knowledge when you bump into it?I believe I can clarify the components of organizational knowledge by starting with a framework that is commonly used in KM writing, a framework that I believe helps and hurts. It is known as the WKID hierarchy.
Rather than being the call sign for a radio station east of the Mississippi, WKID is an acronym for wisdom-knowledge-information-data ...
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