chapter five
Defining organizational knowledge
Information anxiety is produced by the ever-widening gap between what we understand and what we think we need to understand. It is the black hole between data and knowledge, and it happens when information doesn’t tell us what we want or need to know.
Richard Saul Wurman
The need for a formal discipline to counter the growing knowledge gap is not new. In the late 1990s, visionary authors speculated about the emergence of knowledge management (KM) and potential solutions it might bring. Although this awakening was good, many of the proposed strategies provided limited tangible value. Some even caused confusion and ineffective solutions.
Even if you are comfortable with your understanding of KM ...
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