Managing Hispanic and Latino Employees

Chapter 9Training and Development: How Successful Managers Nurture Their Hispanic Workforce

Among the most critically important obstacles organizations face is retaining their Hispanic employees. Even during periods of economic contraction, the demand for Hispanic, Latino, and Latin employees is resilient. Indeed, during turbulent economic times, organizations need employees who can wear “multiple” hats, and as the United States consolidates its position as a bilingual consumer economy, employees who can wear the “English” customer service and “Spanish” customer service hats at the same time are coveted. In New York, as discussed in the next chapter, there is the phenomenon of Latino and Latin youth of color being preferred over African American ...