Managing Crises

Table of contents

1. Pocket Mentor Series
2. Title Page
3. Copyright Page
4. Table of Contents
5. Mentor’s Message: The Power of Effective Crisis Management
6. Managing Crises: The Basics
   1. What Is a Crisis?
      1. Natural or company-related events
      2. Technology breakdowns
      3. Economic and market forces
      4. Business-relationship crises
      5. Six stages of crisis management
   2. Stage 1: Avoiding the Crisis
      1. Conducting a crisis audit
      2. Spotlight on the four major crisis areas
   3. Stage 2: Preparing to Manage the Crisis
      1. Recognizing the risks and costs
      2. Developing a crisis plan
      3. Forming a crisis-management team
      4. Creating a communications and resource plan
   4. Stage 3: Recognizing the Crisis
      1. Is it a crisis?
      2. If it is a crisis, how will you deal with it?
   5. Stage 4: Containing the Crisis
      1. Demonstrating decisiveness and compassion
      2. Communicating about the crisis
   6. Stage 5: Resolving the Crisis
      1. Managing the emotions
      2. Understanding the leader’s role
      3. Taking action
   7. Stage 6: Learning from the Crisis
      1. Reviewing how the crisis was handled
      2. Planning for the next one
      3. Tracking results
7. Tips and Tools
   1. Tools for Managing Crises
   2. Test Yourself
      1. Answers to test questions
   3. To Learn More
      1. Articles
      2. Books
   4. Sources for Managing Crises
8. How to Order