a
Michael Beer and Nitin Nohria, “Cracking the Code of Change,” Harvard Business Review 78, no. 3 (May–June 2000): 135.
b
John P. Kotter, Leading Change (Boston, MA: Harvard Business School Press, 1996), 59–61.
c
Donald N. Sull, “Why Good Companies Go Bad,” Harvard Business Review 77, no. 4 (July–August 1999): 50.
d
William Manchester, Goodbye Darkness ( Boston, MA: Little, Brown and Company, 1979).
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