CHAPTER 6
WHILE WE ARE TYPICALLY QUITE AWARE of other people’s anger tendencies, many of us have a blind spot when it comes to thinking about and dealing with our own anger. It is imperative to address this deficiency before focusing on the workplace. You cannot effectively manage anger in other individuals, your team, or your organization unless you can understand and deal with your own anger.
Remember that anger is a complex emotional response that involves both thinking (cognition) and feeling (physical effects). Anger can have many different causes and can be expressed in many different ways. Becoming more aware of your anger means exploring several issues:
• Do you have a tendency towards anger?
• What kinds ...
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