This book provides an overview of the field of quality, the importance of quality in today’s competitive global economy, and one of the major tools used to manage and improve quality of products and services—statistical process control (SPC). In this book, we explore quality programs used in industry today with a focus on SPC. We discuss one of the major quality and process improvement tools known as control charts. Computerized application, and implementation of various control charts. is one of the major focuses of this text. SPC is a part of overall quality program—Lean Six Sigma.
Quality is a discipline that focuses on product and service excellence. Both manufacturing and service companies have quality programs. The quality is closely ...
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