Managing and Delivering Performance

Chapter 9

Fostering a Performance-Driven Culture

In order to successfully manage performance, organizations need to create the appropriate organizational culture. We have to move away from the ‘command-and-control mentality’ or the ‘reporting-only mind-set’ of measurement, in which backward-looking, pseudo-relevant metrics are collected, reported or being used to punish people. In Chapter 6, I have discussed the dangerous side effects of the command-and-control and reporting-only models. Instead, here I want to discuss ways of creating the right performance-driven culture in which an enabled learning environment allows us to use indicators to learn, challenge and improve future performance.

The questions I address in this chapter include:

•  What ...