Chapter 5Empowering Employees to Act as Entrepreneurial Owners
What would you do if you owned a Mexican restaurant and on the busiest day of the year, Cinco de Mayo, your computer system went down? For many restaurant owners, this would be a recipe to panic! This unfortunate situation is exactly what happened to Britt Guyer, owner of Estela’s Mexican Restaurant in St. Petersburg, Florida, who recently pulled up a chair to chat while I ate at his restaurant.
“When something like that happens, you look to your most engaged employees for answers. I’m just the owner. My employees are the ones who have the real day-to-day understanding of how to get things done.”
Guyer credited Alex—one of his most experienced, engaged employees who knows every job ...
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