Endnotes
CHAPTER 1
1. Joan Koob Cannie, Take Charge: Success Tactics for Business and Life, Upper Saddle River, NJ: Prentice Hall Trade, 1980.
CHAPTER 2
1. Jean Brittain Leslie and Ellen Van Velsor, A Look at Derailment Today: Europe and North America, Greensboro, NC: Center for Creative Leadership Press, 1996.
2. Christine Pearson and Christine Porath, The Cost of Bad Behavior: How Incivility Is Damaging Your Business and What to Do about It, New York: Portfolio Hardcover, 2009.
3. William Oncken, Jr., Managing Management Time: Who’s Got the Monkey? Upper Saddle River, NJ: Prentice Hall Trade, 1987.
CHAPTER 8
1. K. J. McCorry, “Try These Six Steps to Slow Deluge of Unwanted E-mail,” Boulder County Business Report, August 7, 2009.
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