Managers, Can You Hear Me Now?: Hard-Hitting Lessons on How to Get Real Results

Chapter 5THE LEADER MODELS ACCOUNTABILITY AND BUILDS IT IN OTHERS

Accountability is the tool that enables managers to deliver results. As a manager, you assume the responsibility to meet your commitments and accomplish your goals. At the beginning of each year, each quarter, each month, or even each week, you commit to meeting these goals, and you are accountable for achieving them. Accountable managers do everything possible that can ethically be done to deliver on their commitments.

If you don’t achieve these results, you have not fulfilled your responsibility to your organization. In this situation, good managers don’t blame anybody but themselves. In my experience, I have all too often found that managers who do not achieve an objective try ...