Managerialism in the Public Sector

Chapter 2

DEVELOPING A BEHAVIORAL APPROACH IN PUBLIC ADMINISTRATIONS

SUMMARY: 1. introduction. – 2. the behavioral approach in the private sector. – 3. the behavioral approach in the public sector. – 4. a proposed framework for studying the behavioral approach in the public sector. – 5. locating the behavioral approach in the evolution of public administration. – 6. final remarks. – 7. references.

1. Introduction

Starting from the gaps in the literature analyzed in the previous chapter, this chapter emphasizes the importance of individual behaviors in the public service environment as such behaviors shape, and are shaped by, personal qualities, interpersonal relationships, and context-related variables. The effects on dimensions such ...