Chapter Twenty Two
1. This case was co-authored by Professor Justin Paul with Adarsh Mohta, Nikhil Gupta and Varun Kabra. The contribution by Vandana Mohan are also acknowledged. Cases in this chapter are developed solely as the basis for class discussion. Cases are not intended to serve as endorsements, sources of primary data or illustrations of effective or ineffective management.
2. Dr. Justin Paul co-authored this case study with Pramod Potti, Pallab Mukherjee and Parvez Qazi. Cases in this chapter are developed solely as the basis for class discussion. This case is not intended to serve as endorsement, sources of primary data or illustrations of effective or ineffective management.
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