Chapter Twenty one
1. Cases in this chapter are developed solely as the basis for class discussion. Cases are not intended to serve as endorsements, sources of primary data or illustrations of effective or ineffective management.
2. The information given in the case—Barclays bank is in the context of United Kingdom, unless otherwise specified.
3. This case was co-authored with Abhishek Bhatewara, Achal Panda and Anshuman Goswami. Arpita Saha and Jayendran Rajappa also helped.
4. Holders of ‘student’ and ‘young person’s’ accounts will not be able to access these services.
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