CHAPTER THIRTEEN
Banking Functions, Retail Banking and Laws in Everyday Banking
CHAPTER STRUCTURE
Section II Retail Banking—Nature and Scope
Section III Customer Relationship Management (CRM)
KEY TAKEAWAYS FROM THE CHAPTER
Understand the basic banking terms
Examine the banking functions and obligations of banks to customers
Understand the scope and SWOT analysis of retail banking
Information on CBM in banking
Examine the laws in everyday banking
SECTION I
BASIC CONCEPTS
Commercial banking activities can be broadly categorized as retail banking and corporate banking. Retail banking refers to ...
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