ABC. See Activity-based costing

ABM. See Activity-based management

Accounting rate of return, 127

Activity-based costing (ABC)

benefits of, 97–98

cost driver rate per activity, 96

description of, 93–95

overhead rate per product, 97

process of, 96–97

product information, 96

selling price per product, 97

Activity-based management (ABM), 98–99

Adjusted market price, 158–159

After-sales service, 63

Appraisal, 99

Asset turnover, 71

Balanced scorecard, 144–147

Balance sheet, 183–184

Bargaining power

of buyers, 25

of suppliers, 25

Behavioral performance management, 165–166

Belief systems, 149

Benchmarking

classification of, 162–163

definition of, 161

difficulties of, 162

stages of exercise, 163–164

uses and benefits of, 161–162

Boundary systems, ...

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