8   Recognition: Basics and Best Practices

What’s Good for People Is Good for Business

HUMAN MOMENTS

Several years ago, Baystate Health phased out its antiquated recognition program during a period of fiscal belt-tightening. Jennifer Faulkner, vice president, Team Member Experience & Talent Management, explains, “We had an informal, manual, cash-based program. It was difficult to manage and wasn’t delivering the value or impact we needed.”

In 2015, Baystate Health partnered with Workhuman to launch its new peer-to-peer social recognition program, Baystate Celebrates! The program includes a public newsfeed of recognition moments where all employees can see and share their congratulations, as well as Service Milestones, a way to celebrate ...

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