3   The Employee Experience

Create Connections to Restore Humanity in the Workplace

HUMAN MOMENTS

Steve Pemberton grew up in foster homes in New Bedford, Massachusetts. The child of a single mother and a father lost to gun violence, he was one of those lost in an overwhelmed system, subject to abuse and neglect he was too young to understand. When he was 1½ years old, a babysitter wrote, “Dropped Steve off at the latest family his mother is boarding him out to . . . he cried his heart out . . . this little boy doesn’t have a chance in the world.”

But one day, another neighbor named Mrs. Levin noticed the young African American boy reading a tattered paperback. The following week she brought him a box of books, and his mental and emotional ...

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