Making the Team: A Guide for Managers, Fifth Edition

Chapter 6 Sharpening the Team Mind

Communication and Collective Intelligence

On June 9, 2012, Children’s Memorial Hospital of Chicago moved 126 patients, many of whom were critically ill, 3 ½ miles from their location in Lincoln Park to the newly constructed Ann and Robert H. Lurie Children’s Hospital in Chicago’s Loop. The move had been carefully planned for over 3 years. Each patient was taken by private ambulance with their own medical team and each with its own police escort. Police closed routes to traffic along the chosen route, and a team of officers and traffic aides set up posts along the route to direct traffic. A dozen ambulances at a time drove between the two hospitals. On moving day, the hospital ran two full-service hospitals ...