References
[Basili84]: Basili, V., and D. Weiss. “A Methodology for Collecting Valid Software Engineering Data,” IEEE Transactions on Software Engineering, vol. SE-10, no. 6 (Nov. 1984): 728–738.
[Block99]: Block, P. Flawless Consulting: A Guide to Getting Your Expertise Used, 2nd ed. Jossey-Bass/Pfeiffer, 1999.
[Carey67]: Carey, A. “The Hawthorne Studies: A Radical Criticism,” American Sociological Review, vol. 32, no. 3 (1967): 403–416.
[Crouhy05]: Crouhy, M. The Essentials of Risk Management. McGraw-Hill, 2005.
[Deming86]: Deming, W. Out of Crisis. MIT Center for Advanced Engineering Study, 1986, p. 88.
[Hammer03]: Hammer, M., and J. Champy. Reengineering the Corporation: A Manifesto for Business Revolution. Collins Business Essentials, 2003. ...
Get Making Process Improvement Work for Service Organizations: A Concise Action Guide now with the O’Reilly learning platform.
O’Reilly members experience books, live events, courses curated by job role, and more from O’Reilly and nearly 200 top publishers.
