In Chapter 2, we discussed how value was created. In the simplest terms, companies create value by being able to charge higher prices or by operating more efficiently than rivals. In this chapter, we discuss what information is needed to evaluate whether either or both of these value-producing outcomes are being achieved with respect to managing employees in the organization. We do this by looking at what data need to be retrieved and how it can be used to support two categories of value-producing decisions: return on investment (ROI) and data-driven operational decisions. The ROI decisions ask the big question of Is it worth it to invest in an e-HRM system? Companies need to understand the costs and benefits ...
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