Training and Change Management
People shouldn’t have to “learn” the software anymore; they should just be able to use it.
—Josh Bersin1
Concerns about how to maximize the value an organization gains from e-HRM have traditionally led to discussion about how best to train employees to use the new system. If employees do not know how to use the system, or do not have enough knowledge or skill to use the system effectively, value creation will be limited. Bersin’s quote above refers to the progress that software vendors have made in recent years improving system usability and ease of use. As described in the 2014–2015 Sierra-Cedar survey (and by the e-HRM vendors themselves), newer versions of e-HRM systems are generally much easier to ...
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