Book description
The Apple-Certified Way to Learn
macOS Support Essentials 11, the official book for macOS support, is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Big Sur, such as IT professionals, technicians, help desk specialists, and ardent Mac users. This is the only Apple Pro Training Series book that covers Big Sur. Youll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Big Sur to setting-up network services like the Content Caching service.
This book covers updated system utilities and new features in macOS Big Sur, including security and privacy enhancements, Control Center and Notification Center, Safari, system extensions, macOS Recovery, Startup Security Utility, and the Signed System Volume (SSV).
This book includes the following content:
Authoritative explanations of underlying technologies, troubleshooting, system administration, and much more
Focused lessons that take you step by step through practical, real-world tasks
A Web Edition that provides the full text of the book online
The Apple Pro Training Series is Apples official self-paced learning resource. Books in this series offer downloadable lesson files and an online version of the book. Additional information on this and other books in this series can be found at www.peachpit.com/apple. For more on certification, visit training.apple.com.
Table of contents
- Cover Page
- Title Page
- Copyright Page
- Dedication Page
- Acknowledgments
- Contents at a Glance
- Table of Contents
- About This Guide
- Lesson 1. Introduction to macOS
-
Lesson 2. Update, Upgrade, or Reinstall macOS
- Reference 2.1 macOS Installation Methods
- Reference 2.2 Prepare to Upgrade or Reinstall macOS
- Reference 2.3 Upgrade or Install macOS
- Reference 2.4 Troubleshoot Installation Issues
- Exercise 2.1 Prepare a Mac for Upgrade
- Exercise 2.2 Upgrade to macOS Big Sur
- Exercise 2.3 Erase a Mac and Install macOS Big Sur
- Exercise 2.4 Verify That macOS Is Installed Correctly
-
Lesson 3. Set Up and Configure macOS
- Reference 3.1 Configure a Mac with a New Installation of macOS Big Sur
- Reference 3.2 Manage System Settings
- Exercise 3.1 Configure a Mac for Exercises
- Exercise 3.2 Configure System Preferences
- Exercise 3.3 Download Student Materials
- Exercise 3.4 Install a Configuration Profile
- Exercise 3.5 Examine System Information
- Lesson 4. Use the Command-Line Interface
- Lesson 5. Use macOS Recovery
- Lesson 6. Update macOS
- Lesson 7. Manage User Accounts
- Lesson 8. Manage User Home Folders
-
Lesson 9. Manage Security and Privacy
- Reference 9.1 Password Security
- Reference 9.2 Manage Secrets in Keychains
- Reference 9.3 Use iCloud Keychain
- Reference 9.4 Manage Systemwide Security
- Reference 9.5 Manage User Privacy
- Reference 9.6 Use Find My
- Reference 9.7 Protect Your Mac with Activation Lock
- Reference 9.8 Approve Legacy System Extensions
- Reference 9.9 Approve System Extensions
- Reference 9.10 Lock Your Screen
- Exercise 9.1 Manage Keychains
- Exercise 9.2 Allow Apps to Access Your Data
- Lesson 10. Manage Password Changes
-
Lesson 11. Manage File Systems and Storage
- Reference 11.1 File Systems
- Reference 11.2 Mount, Unmount, and Eject Disks
- Reference 11.3 Inspect File-System Components
- Reference 11.4 Manage File Systems
- Reference 11.5 Troubleshoot File Systems
- Exercise 11.1 View Disk and Volume Information
- Exercise 11.2 Erase a Storage Device
- Exercise 11.3 Repair Volumes in Recovery Mode
- Lesson 12. Manage FileVault
- Lesson 13. Manage Permissions and Sharing
- Lesson 14. Use Hidden Items, Shortcuts, and File Archives
- Lesson 15. Manage System Resources
- Lesson 16. Use Metadata, Siri, and Spotlight
- Lesson 17. Manage Time Machine
-
Lesson 18. Install Apps
- Reference 18.1 The App Store
- Reference 18.2 App Security
- Reference 18.3 Install Apps Using Software Packages and Drag-and-Drop
- Reference 18.4 Remove Installed Software
- Exercise 18.1 Install an App from the App Store
- Exercise 18.2 Use an Installer Package
- Exercise 18.3 Drag and Drop to Install an App
- Exercise 18.4 Remove Apps
-
Lesson 19. Manage Files
- Reference 19.1 Open Files
- Reference 19.2 Save Documents
- Reference 19.3 Manage Automatic Resume
- Reference 19.4 Store Documents in iCloud
- Reference 19.5 Optimize Local Storage
- Exercise 19.1 Use Alternate Apps
- Exercise 19.2 Practice Auto Save and Versions
- Exercise 19.3 Manage Document Locking
- Exercise 19.4 Store Documents in iCloud
- Lesson 20. Manage and Troubleshoot Apps
- Lesson 21. Manage Basic Network Settings
-
Lesson 22. Manage Advanced Network Settings
- Reference 22.1 Manage Network Locations
- Reference 22.2 Network Interfaces and Protocols
- Reference 22.3 Manage Network Service Interfaces
- Reference 22.4 Configure VPN Settings
- Reference 22.5 Configure Advanced Network Settings
- Exercise 22.1 Configure Network Locations
- Exercise 22.2 Advanced Wi-Fi Configuration
- Lesson 23. Troubleshoot Network Issues
- Lesson 24. Manage Network Services
- Lesson 25. Manage Host Sharing and Personal Firewall
- Lesson 26. Troubleshoot Peripherals
- Lesson 27. Manage Printers and Scanners
- Lesson 28. Troubleshoot Startup and System Issues
- Index
- Code Snippets
Product information
- Title: macOS Support Essentials 11 - Apple Pro Training Series: Supporting and Troubleshooting macOS Big Sur
- Author(s):
- Release date: March 2021
- Publisher(s): Peachpit Press
- ISBN: 9780137346073
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