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Listening Well Is Good Business
No one ever listened himself out of a job.
—CALVIN COOLIDGE
ONE OF THE authors spent years doing a one-to-one program called Personalized Executive Development (PED). The program was designed for individuals who excelled at their work, were of great value to the company, and at one time were expected to be promoted well beyond their current level in the organization. However, their lack of people skills was about to bring their advancement within the company to a screeching halt.
The first step in the PED program ...
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