Levers Of Organization Design: How Managers Use Accountability Systems For Greater Performance And Commitment

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THE TENSIONS OF ORGANIZATION DESIGN

WE ARE BORN in hospitals, study in schools and universities, work in businesses and government, attend churches and synagogues, and belong to social clubs and volunteer groups. But do we have any sense of whether these organizations that affect our lives so deeply are properly designed? What tests should we apply to ensure that they are functioning as effectively as possible?

As we begin the twenty-first century, the forces affecting organizations have changed significantly from those of earlier generations. New technologies have increased productive capacity, markets have become global, the pace of competition has quickened, work has become more complex, and the capabilities of workers have been enhanced. ...