Notes
Chapter 1
1.According to Ernst & Young.
2.Browne (1997), pp. 147–168.
Chapter 2
1.Rebecca Barclay is President, Knowledge Management Associates Inc. barclay@knowledge-at-work.com
2.Davenport (2005).
3.Reinhardt, Schmidt, Sloep, and Drachsler (2011), pp. 150–174.
4.Mosco and McKercher, pp. vii–xxiv.
5.Congressional Research Service and Civil Service Retirement & Disability Fund. http://data.govloop.com/Government/Age-Distribution-of-Federal-Employees-Number-and-P/k5kr-j98h
6.http://www.integralvisions.com/bsmr.xhtml
Chapter 3
1.Charan (1989).
Chapter 4
1.Garratt (2000).
2.trans. Frederick Goodrich Henke, Intro. James H. Tufts, (1916).
3.Maltoni (2009).
Chapter 5
1.Koulopoulos and Frappaolo (1999).
2.“What the CEO Wants You to Know,” Crown ...
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