Learning Organizations

Acknowledgments

There were many people who helped me during the process of writing this book. It would be impossible to keep track of them all. Therefore, to all that I have forgotten to list, please don’t hold it against me!

I would like to thank Olivier Serrat, Principal Knowledge Management Specialist at the Asian Development Bank, for graciously allowing me to use some of his ideas and diagrams assessing KM investment. I would also like to express my appreciation to many corporate leaders who shared their views and experiences with me about KM at their organizations or their expert insights. My special thanks go to the following leaders: Donald Eastlake III, from Motorola; Larry Miller, from PPL Montana; James Willey, of Pearl Energy of ...