Lean Management Principles for Information Technology

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Why Look at IT? What Is the Problem?

If not well considered, and sometimes even when they are—today’s solutions become tomorrow’s problems.

Col. George E. Reed, USAF

SOME EXAMPLES

In a large, corporate-based, IT organization, patches and software updates are sent out on a regular basis. The expectation is that the local units would implement and apply these updates quickly and efficiently. The following is an actual Lean process improvement event that took place, focused on improving the implementation of software patches.

Problem statement: There is a lack of guidance and understanding of the network patching tools, process, and ...