Book description
Whether it's because of a lack of understanding, poor planning, or a myriad of other things, 50 to 60 percent of the IT effort in most companies can be considered waste. Explaining how to introduce Lean principles to your IT functions to reduce and even eliminate this waste, Lean Management Principles for Information Technology provides t
Table of contents
- Cover
- Half Title
- Title Page
- Copyright Page
- Dedication
- Table of Contents
- Preface
- Acknowledgments
- Introduction
-
SECTION I Why a Book on Lean Information Technology (IT)?
- Chapter 1 Why Look at IT? What Is the Problem?
- Chapter 2 IT Background
-
Chapter 3 Are We “Doing the Right Things”?
- A3 Problem Analysis
-
The A3 Steps
- “Team Members” Box
- “Approval Information/Signatures” Box
- “Clarify and Validate the Problem” Box
- “Perform a Purpose Expansion on the Problem” Box
- “Break Down the Problem/Identify Performance Gaps” Box
- “Set Improvement Targets” Box
- “Determine Root Cause” Box
- “Develop Improvement Task List” Box
- “Execute Improvement Tasks” Box
- “Confirm Results” Box
- “Standardize Successful Processes” Box
- Using the 9-Step A3 Tool
- What Loop Am I In?
- Case Study: Wipro (Continued)
- Summary
-
Chapter 4 The Art of Managing Change
- A Discussion of Change
- Models for Change
- Innoveering
- How Do We Manage Change?
- The People
- Successful Change Management
- Some Models for Change
- Understanding Change
- IT Pitfalls
- Case Study: Wipro (Continued)
- Summary
-
SECTION II Bringing Lean into Information Technology (IT)
- Chapter 5 How Can Lean Help IT?
-
Chapter 6 What Is Lean?
- Defining Lean
-
The Key Principles of Lean
- Define “Value” from the Customer’s Perspective
- Define the Process by Looking at and Analyzing All the Pieces of the SIPOC
- Remove Obstacles (Bottlenecks) That Disrupt the Value Flow
- Drive Product and Service Flow at the “Pull” of the Customer
- Empower Employees in the Change Process through Teaming
- Build a Strategic Plan
- Lean Tools
- Acceptance Tools
-
Technical Tools
- Technical Tool #1—7 Wastes
- Technical Tool #2—Value Stream Mapping (Current State/Ideal State/Future State)
- Technical Tool #3—SIPOC (Supplier/Input/Process/Output/Customer)
- Technical Tool #4—SWOT (Strengths/Weaknesses/Opportunities/Threats)
- Technical Tool #5—VOC (Voice of the Customer)
- Technical Tool #6—Systems Flowchart/Information Flow Diagrams
- Technical Tool #7—Gemba Walk (Go and See Analysis)
- Technical Tool #8—B-SMART Targets
- Technical Tool #9—JIT (Just-In-Time)/Kanban/Cells
- Technical Tool #10—Spaghetti Chart
- Technical Tool #11—Lean Events/RIE (Rapid Improvement Events)/Kaizen Events
- Technical Tool #12—Improvement Project
- Technical Tool #13—Just-Do-It
- Technical Tool #14—5S
- Technical Tool #15—Poka-Yoke
- Technical Tool #16—Six Sigma/DMAIC
- Technical Tool #17—TPM (Total Product Maintenance)
- Technical Tool #18—Standard Work
- Technical Tool #19—5 Whys
- Technical Tool #20—Brainstorming
- Technical Tool #21—Fishbone Charts
- Technical Tool #22—Pareto Charts
- Technical Tool #23—Affinity Diagrams
- Technical Tool #24—Control Charts
- Technical Tool #25—PICK (Possible, Implement, Challenge, Kill) Chart/Impact/Effort Matrix
- Technical Tool #26—Theory of Constraints (TOC)/Bottleneck Analysis
- Technical Tool #27—Project Charter
- Sustainment
- Comparison of Methods
- Some Success Stories
- Case Study: Wipro (Continued)
- Summary
- Appendix 6-A
- Chapter 7 Are We Working on the Correct Problem? Or Are We Creating More Problems?
- Chapter 8 The Lean IT Event
- Chapter 9 Meaningful Metrics
- SECTION III Lean Information Technology (IT) on into the Future
- Bibliography
- About the Author
Product information
- Title: Lean Management Principles for Information Technology
- Author(s):
- Release date: July 2011
- Publisher(s): CRC Press
- ISBN: 9781000755770
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