Lean from the Trenches

How We Involved the Customer

PUST was an in-house project; the customer, users, and developers were all part of the Swedish police organization.

One person acted as the main “customer” (or “buyer”) to the project. She had a list of features at a pretty high level. We called them feature areas, which roughly equates to what agile folks would call epics. This list was used for high-level scheduling and release planning.

In addition to the customer, there was an on-site user in the building with the development teams. The on-site users were there to give detailed feedback, see demos, answer questions from developers, and so on. Initially we had ...